Voice AI for neighbourhood retail
ukan
A voice agent that takes phone orders for neighbourhood supermarkets and kiranas — in Hindi or English, knows the catalog, and routes to a human only when it has to.
Request a callback to try the agent →
Request a callback
What you fill in here, the agent will already know when it dials. Note: on the Bolna trial only verified numbers can be called (verify yours at platform.bolna.ai).
Saved as your default address. The agent will confirm rather than ask for it.
Operator cost per outlet today
₹95k/month
4 phone operators at ~₹20k each
Peak-hour calls lost
15–25%
Customers default to Zepto / Blinkit
Repeat callers
60–80%
Same regulars, same baskets, week after week
How a call works
- 1Customer dials the store number — Bolna AI routes to the Dukan agent.
- 2Agent looks up the caller's phone in the merchant database. Greets returning customers by name in their preferred language.
- 3Customer places the order in natural Hindi / English / mixed. Agent calls
catalog_searchfor each item; suggests substitutes when out of stock. - 4Confirms address (returning customer = on file, new = capture + validate pincode). Reads back the full order with total.
- 5Places the order — written to the merchant's dashboard in realtime. Triggers SMS confirmation. Escalates to a human only for disputes, complaints, or bulk orders.
Dashboard
Live KPIs + active calls
Orders
The phone-order queue
Catalog
What the agent can sell
Escalations
Calls that needed a human
Built on Bolna AI — provider-agnostic by design.
The voice layer sits behind a VoiceProvider interface with adapters for Bolna (default), Vapi, and a custom ElevenLabs + Deepgram + LLM stack. Swapping providers is one env var.